Welcome to MicroscopeHub

Terms and Condition for our Subscription Services

Terms of Service

Welcome to MicroscopeHub (“MH”) a JH Technologies, Inc. (“JHT”) company.  The MH website and services are provided by JHT. These terms and conditions govern your access to and use of the MicroscopeHub.com website ("Website") and, unless expressly stated otherwise, all services provided by MH via the Website including without limitation our subscription products (collectively, the "Services").

MicroscopeHub provides a subscription service for microscopes and related accessories. Our goal is to provide microscopes to students and educators through a subscription service helping to bring microscopes into a home-based learning environment. The instruments we provide will be a high-grade instrument typically used in college level lab environments. The instruments will be comprised of current models available with features expected in the modern classroom. During your Subscription Term, we will ship you an instrument designed to meet the needs of the particular online or home-study course you are enrolled in. At the end of the subscription, the instrument will be returned to MH in like new condition or the subscriber can purchase the instrument with 100% of already paid subscription funds applied to the purchase. The subscription will include shipping to and from your home or work site along with a “post-use” cleaning of the instrument upon return. Access to the Website and use of the Services, is subject to these Terms and Conditions and the MH Privacy Policy.

Acceptance of Terms  

By clicking "Continue" on the account creation page or otherwise using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit. The most recent version of these Terms and Conditions may be viewed at MH/Terms. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING LIMITATIONS OF OUR LIABILITY, YOUR INDEMNIFICATION OBLIGATIONS, AND THE LAW GOVERNING, AND DISPUTE RESOLUTION PROCEDURES RELATED TO, THE SERVICE. IF YOU DO NOT AGREE WITH THESE TERMS DO NOT USE THE SERVICES. 

THE TERMS INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS.

In order to start using the MH services, you must register a MH account (“Account”) on our Website. To create an Account, simply enter a valid email address. For us to successfully provide you the Service, you must create and maintain an Account and additionally provide us with:

  • a United States shipping address; and
  • a valid credit card number (your "Credit Card") and billing information, which the individual creating the Account has the right to use (collectively, and together with any other information you may provide us in creating your Account, "Account Information").  

As a registered user, you acknowledge and agree that we may use such information to communicate with you about the Service. We may also send you special offers and commercial email messages which you may or may not opt out of by emailing us at info@microscopehub.com or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.

MicroscopeHub Shipments & Returns

If you order a product from our Website, you authorize us to charge you for the shipment in accordance with these Terms of Service. As explained in the Payment section, you are responsible for: (i) the payment for any shipment that is not cancelled with the required notice and (ii) the price of any products that are not returned in accordance with our policies. These Terms of Service will govern any shipment. We may refuse to ship to any address for any reason including because it is outside the geographic area that we serve (currently only the United States and U.S. territories) or it is to an address that we determine has a history of fraudulent purchases.

When we ship you a shipment, we will charge you a non-refundable "Monthly Fee" in the amount set forth. The initial Fee will be charged to your credit card or other payment method between the time the order is placed and we ship your shipment. It will be charged on a monthly basis for the minimum term of the agreement. No changes can be made to your initial shipment after the order is placed. Once your order has been processed (initial or otherwise), it cannot be cancelled.

Within seven (7) days of receiving your shipment, you may return the shipment for the instrument should you decide to cancel. You will be charged  a “Service Fee” equal to the initial monthly payment. The Service Fee will NOT be credited towards the purchase price of any instrument on our website. To pay for an order, you will need to provide MH with the information necessary to process an order from you, including your shipping address and the billing information. You may pay for the subscription and the purchase of any instruments from your order via credit card or other payment method then available on the Services. If you have a credit in your Account at the time of processing a instrument purchase, the credit will be applied before charging your credit card or other payment method then available. By submitting your payment information to us, you authorize us to charge your credit card or other payment method then available in accordance with this policy. If you do not cancel before your subscription’s renewal date (which may be found in your Account’s subscription management page), we will assume you are requesting to extended your subscription by one month, and therefore, you agree to the Monthly Fee being charged to the card on file on a recurring basis until you cancel the subscription by (i) clicking the "Account" link on your homepage when you log in, and then clicking the "Cancel Subscription" link and following the prompts and options that follow or (ii) by emailing us at to info@microscopehub.com stating "I want to stop my subscription" from the email address then currently associated with your account. Upon cancelling your account, you will still be responsible for paying us for any instruments not returned in your previous shipments. You represent that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We will not be liable in the event your children or others acting with or without your permission use your credit card or other means of payment to make orders on the Services; however you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your credit card or other payment method.

Any instruments not postmarked by the Return Date will be considered a subscription extension and no refunds will be issued. No refunds will be given for instruments that are postmarked after the Return Date, but MH may (at our sole discretion) grant MH account credits for the partial or total value of the instruments returned.

The Monthly Fee is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, or American Express. You will automatically be charged each month for your ongoing subscription. Unless you cancel or pause your subscription before your subscription’s renewal date, your subscription will automatically be renewed for an additional cycle, and you will be charged the current Monthly Fee. The Monthly Fee is non-refundable, even if you return the instrument before the due date.

For your convenience and benefits as a member, in the event your payment method reaches its expiration date, and you do not edit your credit card information, you authorize us to continue billing that credit card on file. This includes extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue paying the recurring Monthly Fee.

We use a third-party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant MicroscopeHub the right to store and process your information with the third party payment service, which it may change from time to time; you agree that MicroscopeHub will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service; the current version of which is available at https://www.authorize.net/about-us/terms.html. You acknowledge that we may change the third-party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Books & Pricing

Instruments come with a standard price ("List Price") from the MH. Instruments are priced according to MH Pricing, a price set by MH. You can purchase the instrument at any time during your subscription. Any Monthly Fee collected during your subscription will be applied at a rate of 100% towards the purchase of the can be applied to the purchase of the instrument during the first 6 months of the subscription. Your final purchase price during this period will be the MH “List Price” less the already paid Monthly Fee’s.

If the purchase is made after the end of the first six months, you will be credited at a rate of 50%. Your purchase price will be MH List price less 50% of all Monthly Fee’s already paid

You are responsible for the payment of any Service Fees, and state and local sales taxes that apply to your order where we elect or are required to collect and remit such taxes. If we don't collect the applicable sales tax, you are responsible to pay the applicable use taxes.

Feedback

In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to Products or the Services (collectively "Feedback"), you hereby grant us a non-exclusive, world-wide perpetual license to use the Feedback to: (a) improve our Services or any Products and (b) promote the Services and Products, and that you will not be due any compensation for your Feedback that is used in these ways.

Scope of Service

MH maintains this Website as a service to the user community that visits the Website subject to these Terms and Conditions. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Website may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.

Website Content

Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term "Content" means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.

We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes.

You may view, copy, download, and print Content that is available on this website or through the Services, subject to the following conditions:

  • The Content may be used solely for internal informational purposes. No part of this website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose.
  • The Content may not be modified.
  • Copyright, trademark, and other proprietary notices may not be removed.

Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Website or any Content displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these terms of use; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Website.

Damaged Instruments

In the event that instruments are returned to us in a damaged condition, and are not available in saleable condition, you will be charged up to a maximum of the MH “List Price” for the instrument. The instruments we provide are of a high quality and when treated with care should last for many years without service. It is the responsibility of the subscriber to return the instrument in “saleable condition”. “Saleable condition” it is returned in the same condition that it was received by the subscriber. Subscribers can receive new or slightly used instruments. All instruments are shipped clean and in “saleable condition”. There can be no scratches, dings, dents, marks, stickers, broken components, bent components, cracked or broken optics, or anything that would prevent the instrument from functioning properly. In the case a slightly used instrument ships with minor scratches or discolorations those will be identified and documented prior to shipment by MH and subscriber will not be responsible for that damage.

Upon return the instrument goes through a rigorous inspection to determine if it is “saleable condition” or in the same condition as it was initially shipped to the subscriber. Any damage will be identified and documented. Subscriber will be responsible for the repair or replacement cost of the instrument which ever is least.

 We reserve the right to cancel any account for any reason, including the regular return of damaged materials. We are not responsible for instruments damaged in transit.

Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates.

Replacement of instruments and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion.

Repeated claims of undelivered merchandise may result in the cancellation of your membership. We are neither responsible nor liable for any delays or failures in performance from any cause beyond our control, including, but not limited to acts of God, changes to law or regulations, embargoes, war, terrorist acts, acts or omissions of third party providers, riots, fires, earthquakes, floods, power outages, strikes, weather conditions or acts of hackers, internet service providers or any other third party, or your acts or omissions.

International Access

MH does not supply products outside of the United States and U.S. territories. Any subscriber taking the instrument outside of the United States or U.S. territories is subject to being charged for the full value of the instrument. This Website may be accessed from countries other than the United States. This Website and the Services may contain products or references to products that are only available within the United States and U.S. territories. Any such references do not imply that such products will be made available outside the United States.

Membership Cancellations 

We work hard to provide the best experience possible and the best instruments for students and educators; however, you may cancel your automatic renewal through the account page on the Website. You must update your account on the Website before your subscription’s renewal date (which may be found in your Account’s subscription management page) in order to avoid paying the recurring Monthly Fee.

YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR SUBSCRIPTION BEFORE YOUR SUBSCRIPTION’S RENEWAL DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF ONE MONTH IN PERPETUATY OR UNTIL YOU CANCEL THE SUBSCRIPTION.

All cancellation requests received after your subscription’s renewal date will apply to the following cycle.

We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful to our business interests, or for an inactive account.

Limitation of Liability

IN NO EVENT SHALL MICROSCOPEHUB (JH TECHNOLOGIES) OR ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, OR AFFILIATES BE LIABLE TO ANY USER OF THIS WEBSITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF THE USE, INABILITY TO USE, UNAUTHORIZED ACCESS TO OR USE OR MISUSE OF THE PRODUCTS OR THE WEBSITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

YOU AGREE MH'S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS AND CONDITIONS, THE WEBSITE, THE CONTENT, OR ANY PRODUCT OR SERVICES WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID TO MH IN THE THEN-PRIOR CYCLE.

Indemnification

By using this Website, our Services, or supplied Products, you agree to indemnify, hold harmless and defend MH from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim by a third party that arises in connection with use of this Website, Services, or Products by you or any other person accessing the Website using your member login account.

Accuracy of User Information

Accuracy: You may use this Website (but not subscribe to our Services) without volunteering personally identifiable information. Please refer to our Privacy Policy for additional information on our practices for handling personally identifiable information. However, if you choose to provide information to register for or participate in a service, event, or promotion on this Website or to use our Services, you agree that you will provide accurate, complete, and up to date information as requested on the screens that collect information from you.

Minors

MH services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use this service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for upholding all Terms.

Although we will not collect information from any individual under the age of 13, Account Information may contain personally identifiable information—including the first name, last name, address and birthday—of minors ("Child Personal Information"). Maintaining the confidentiality of your Account Information generally, and Child Personal Information specifically, is a responsibility we take seriously—we will not use or disclose Child Personal Information or your Account Information except as necessary to provide the Service or as otherwise authorized by you. Such necessary uses and disclosures may include, without limitation, providing Child Personal Information to our service providers and contractors.

Security

When you register to participate in MH services on this Website, you may be required to establish a login identifier and a password. You are responsible for protecting your login and password from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password.

Disclaimer of Warranty

YOU ARE SOLELY RESPONSIBLE FOR DETERMINING IF THE INSTRUMENTS ARE SUITABLE FOR YOU OR YOUR CHILDREN. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OF THE PRODUCTS OR YOUR RELIANCE ON INFORMATION IN ANY CONTENT ON THIS WEBSITE. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY ARISING FROM OR RELATING IN ANY WAY TO ANY PRODUCT SHALL BE ITS REPLACEMENT OR A CREDIT TOWARDS ANOTHER  SHIPMENT, AT MH'S DISCRETION.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL PRODUCTS SUPPLIED, AND ALL TEXT, IMAGES, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, MH DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THIS WEBSITE IS FREE OF ERRORS; (ii) THE PRODUCTS OR SERVICES ARE NOT DEFECTIVE; (iii) THE FUNCTIONS OR SERVICES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) PROVIDED BY THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (iv) DEFECTS WILL BE CORRECTED, OR (v) THIS WEBSITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Exclusions

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

No Implied Endorsements

In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by MH of that third party or of any product or service provided by a third party. Likewise, a link to any third-party Website does not imply that we endorse or accept any responsibility for the content or use of such a Website. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.

Jurisdictional Issues

We make no representation that information on this Website, or the Products or Services we provide, are appropriate or available for use outside the United States. Those who choose to access this Website from outside the United States do so on their own initiative and at their own risk and are responsible for compliance with applicable local laws.

Termination

We may terminate any user's subscription or access to our Website or Services for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these terms and conditions, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our Website or Services.

Enforcement

To the maximum extent permitted by law, this Agreement, and all disputes or claims in connection with this Agreement (whether arising in contract, tort or otherwise) are governed by the laws of the State of California and the United States of America, and the parties hereby consent to Alameda County, California being the exclusive jurisdiction and venue of courts for all disputes or claims in connection with this Agreement.

Any dispute arising out of or relating to the Service or these Terms, or its subject matter, shall be resolved exclusively by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). The arbitration will be conducted in Fremont, California by a single arbitrator knowledgeable in commercial distribution and product resale. The arbitrator will provide detailed written explanations to the parties to support his/her award and regardless of outcome, each party shall pay its own costs and expenses (including attorneys' fees) associated with the arbitration proceeding and fifty percent (50%) of the fees of the arbitrator and the AAA.

Assignment

You may not assign these Terms and Conditions or any license set forth herein, in whole or in part, without our prior written consent. We may assign these Terms and Conditions (including, for the avoidance of doubt, any rights to Account Information we may have) without your consent, to an affiliate or in connection with any merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any purported assignment in violation of this section shall be null and void. These Terms and Conditions shall be binding on all permitted assignees.

We Reserve Our Rights in Our Intellectual Property

You agree and acknowledge that, as between you and MH, unless otherwise stated in these Terms and Conditions, MH owns and retains all right, title and interest in and to (i) the Website and all improvements, enhancements and modifications thereto, (ii) notwithstanding the Feedback section (above), comments, suggestions, or other feedback regarding any aspect of the Services or the Website submitted by you, (iv) all Themed Packages, and (v) all intellectual property and proprietary rights in and related to any of the foregoing (collectively, "MH Intellectual Property"). To the extent you have or later acquire any right, title or interest in any MH Intellectual Property, you hereby irrevocably transfer and assign all such right, title and interest in such MH Intellectual Property to us.

Severability

To the extent you are located in the United States, if any provisions of this Agreement are not permitted by applicable law or regulation, those provisions shall be of no force or effect as between you and MH. If any part of these Terms and Conditions is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions as between you and MH.

Privacy

Your privacy is important to us.  You may view our privacy policy at https://www.microscopehub.com/policies/privacy-policy

Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties relating to the subject matter herein. We may, at our sole discretion and without notice, revise these terms at any time by updating this posting.

For Additional Information

If you have any questions about these Terms and Conditions, please contact info@microscopehub.com.

Copyright © 2020, MicroscopeHub